Gate 41Ground handler (ramp agent)
Meet Sam Okoye, an illustrative character. Loads and unloads bags and cargo, guides the aircraft in, connects power and drives the pushback tug.
Before the flight
Collects the loading plan and checks that the area around the aircraft is clear.
During the flight
Loads the hold according to the plan, chocks the wheels and speaks to the cockpit on the headset during pushback.
After the flight
Disconnects, shows the pilots the steering bypass pin and gives the "all clear".
Works closely with
Takes instructions from the load controller, captain and ground control.
Good to know
- Ramp teams work outdoors in all weather.
- Hearing protection is essential: a running jet is very loud.
Related questions
- Where does my bag go?
- Who runs an airport?
- How much fuel does a flight carry?
- Why does the plane need to be balanced?
- Why does a tug push the aircraft backward?
An illustrative composite character. Roles, titles and procedures differ between airlines, airports and countries.